Has anyone else had to pay return shipping on wrong items?

They sent me the wrong radius arm then charged me return shipping. It's not the first time they've jacked my orders up, but small stuff isn't expensive to return.

Do yourself a favor, go to your local Ford dealer first, it'll get you back on the road sooner and cheaper!

Do yourself a favor, go to your local Ford dealer first, it'll get you back on the road sooner and cheaper!

That may be true but I bet you paid twice as much to get it back on the road. And you should always plan ahead for miss-shiped items, it happens. Just my 2 cents because I have nothing but great things to say about JBG and I dont want people to think that his happens to everyone.

I had a nonpleasurable experience, with them not shipping an in stock item after two weeks, so I cancelled the order. Prices are ok and might go back but I know things happen in a business.

They just shipped me the wrong headlight grilles. I called and they said put it back in the box and the UPS guy will pick it up from your house. He did and I did not pay anything. That was last week. The grilles I do need are on forever backorder though adn I have not received the correct ones yet.

Actually, list price from Ford for radius arm is same, and Ford dealer had it in next day.

I've spent over $1000 with broncograve yard in the past year and a half... Never once had a wrong item. Shipping blows to ALASKA but thats not their fault...

BGY will always get my business

so far so good for me as well

I've spent over $1000 with broncograve yard in the past year and a half... Never once had a wrong item. Shipping blows to ALASKA but thats not their fault...

BGY will always get my business


:stupid

I too have spent a small fortune with them and they have treated me real good. Never had a problem with them. Everything came on time and the prices were fair. But there stuff is great :thumbup

my only complaint with them, is that when you place multiple item orders, and then every item is backorded, not only do they not tell you, but they ship each one individually, whenever it comes in. so instead of paying for one package, you pay for four (or whatever).

but if you join ECBR (which is free) you get a 10% discount, which is nice.

spent a fortune there also,never had a problem with them. actually wound't deal with anyone else :thumbup

I have bought alot form them over the last 3 years.

I always call on the phone with the list of part numbers and prices. confirmed they had them in stock then ordered them.

I got my superflex coils from them, they seem like the only company which has real flexy coils for a 78/79

I ordered alot of things from them also. I got the super weatherstrip kit. and I didn't receive the piece between the tailgate and bed, and the rear window runs. I called them and told them and they sent them out the same day. No questions. They have always been friendly and answered any questions I had.

I've ordered several things from them. Nothing big, but everything shipped on time and was exactly as ordered.

I have ordered stuff from them too.
I have always got what i ordered with no problems.

My only complaint is their lack of customer service and lack of product knowledge.

I asked if a certain set of parts would fit my axle and they said no, turns out it works.
They said that 760x u-joints wont interchange with 297x. So some misc BS.
I told them that I was doing a SAS and was having some problems getting all my parts because it is a D44HD.
Their reply was "You should have just bought one of our kits".
I was a little pissed about that.

I just ordered my first set of items from them, all in stock, all shipped, got em in 3 days from the order date...

I have no complaint....

Lookin to order a soft top from them too.... We'll see when...

I spent a small fortune also last year with them, I must have gotten my orders on days they had hang overs or they were drunk, ordered the 6" superlift kit, they sent me 2 left front shocks, one needed to be right front, well they sent me a replacement, oops not the right front, now thay sent me a rear shock,now i have 2 shocks that need to be returned, ok call them again to get front right shock, no problem sorry about that, we will send you the right one(what they said), UPs stops and opps now i got another rear shock, now i have 3 shocks to return, no i am about dumb-founded on the guys capability to pull the correct parts, so i call again, and again sending the right one, oops, here we go once again, now i got a left shock, now i had about enough of this, so i call and tell them to send me the front right shock, now what am i suppose to do with these 4 you sent i can not use, they told me to ship them back,( they wanted me to pay the shipping to send back there screw up, no way was i gonna do that, i made them retrieve them at there own cost, so they had UPS get them when they sent the correct shock, so it took me 2 weeks to get the right front shock that they had in stock pile.
i was going to just repair the rust around the quarters with patch panels, so i oredered the patch panels from them, well when i got the one, cause the other had been back ordered, it was a sorry piece of usa made part, it was a flat piece of metal with a wheel lip, there was no body line that is about 2 1/2" or so from the wheel lip, so i ended up going to shermans for 2 fullquarter panels, they cost me more, but i was willing to pay extra to get correct looking body lines.

I even drove out there a few times, only to put up with one of the guys having a bad day or something,there kind of rude to customers when they are having a bad day, to me ,it's a wrong message to send to your paying customers.when you talk about the 78-79 Broncos, they are basically clueless on what it is so you have to explain very slow and use small words to describe what the part is you need, other wise, they just pull out parts from an 80 on up and send them,had that happen a few times.

well i have had my share of stupidity from them last year, but I always give them the benifit ofthe doubt, as in dont order parts on a Monday or Friday, shoot for Wednesday to catch them between being drunk or hung over.

until i can find some place that has everything i need at a good price, i'm stuck buying parts there till then.for the trouble they put me through to get the correct parts, I would think i could have gotten some sort of free or discounted price on next purchase to make me want to keep buying all my Bronco parts from them.or give me a job taking orders for 78-79 Broncos,pretty bad service specially when you pay for the parts in full, right over the phone.

other times,got what i needed in 2 days with no problems, mostly they keep screwing up my orders, I ripped into them cause of the wrong parts last year now i must be banned from ordering, still no new catalog from them, far as I can tell they dont know what parts goes on a 78-79 Bronco, still amazed they sent me parts for an 80 on up a few times, so if anyone has a 78-79 Bronco parts dealer with good pricing please send me the info, I would rather pay a little extra then go through there stupidity of sending wrong parts then tell me i have to pay for shipping to return there screw ups.

some thinngs i still need, full carpet set, complete door rubbers/sills, tailgate rubber/sill,misc interior parts. hate to order the carpet set and get sent a rug kit for an explorer

other then that above, you will have to allow for incorrect order pulls so expect a week of complaining and another week for them to get the order correct.

LMC Truck

i figure u can get the carpet and rubber seals n such from jcwhitney. :shrug probably bbe cheaper?

Dennis carpenter, ain't the cheapest but, you get what you pay for. the only place i know that makes 73-79 XLT door panels.
http://www.dennis-carpenter.com/

jcwhitney, from what i heard there seals aren't the best, IMO I would not order from them.

i havnt ordered from bronco graveyard yet but i have heard good things about them.
altho i have ordered from LMC truck mentioned in FireGuys post. they are good to deal with
i dont know about shipping with them because they are based in Lenexa Kansas which is
only about 20 min highway drive from me.

Ive had good luck with JBG, i ordered the steering kit for $140. it had everything my truck needed. It came in 3 days later. IMO they may be flooded with business, and they make mistakes when under that much stress. I know 70% of the people i work with makes mistakes under stress.
Tim

one of the magazines uses JCWhitney for their carpets & seals & said they are always good fit & quality. plus there cant be that many places making seals for companies to retail.

I've never had a problem with Jeff's.

i'm not bad mouthing JBG,just telling my experience with them last year trying to get the parts, when they do things right, it's great, but when they screw up, you learn,alot of 4 letter words can make a complete sentence..i'm just not wanting to deal with the screw ups and two weeks of complaining.

JC Penny is out of the question
LMC prices a bit higher just ordered a new catalog so thats a start.

the carpenter link, I couldn't find anything there, so thats out.

I will call LMC and see what they have as far as returns if the order is wrong and what not, i'm not paying to return wrong parts.

thanks guys, appreciate some good directions, even though I will have to buy a part or two from JBG, but LMC looks good :thumbup

http://www.dennis-carpenter.com/

http://www.accmats.com/

Their happiest customer must be friggin UPS

i bought a rear window seal and it took forever, but thats the only problem ive had

any one order from Autokrafters. I got a catalog from them and they beat some of the prices on LMC and they also have used parts and nos parts. Here is the address to order a catalog
http://autokrafters.com/latemodelcat.html?cart=328793414731573
are search
http://autokrafters.com/mainframe.html?cart=328793414731573

i live like 40 minutes away so i just stop in when i need parts

jcwhitney (http://www.jcwhitney.com/) not JC Pennys

I paid to return the wrong part, and then they tried to short me the "restocking fee" AND my original shipping fee. I started a chargeback through my credit card company and then they refunded the balance and closed my account. Which, by the way is fine with me.

They may be busy, and doing plenty of business in high dollar aftermarket parts. In which case, why was $11 in return shipping such a big deal to Jeff? If he needs the $11 more than me I guess thats the price I pay.

I realize that shipping mistakes happen, it's happened to me before with JBG and I continued to order from them. But for some reason this transaction set someone off at their staff (Mark) the minute I asked for a refund.

The good news is, I am overcoming my aversion to car dealers. I can walk in to the local Ford dealer on Saturday and get treated well whether I buy a $14 knob or a $100 suspension part, and get the part next business day with no shipping charge.

If Jeff doesn't want the business of the average Joe with stock or lightly modified Broncos, then some of the board readers might want to know.

My headlight bezels were on backorder and I called ever week asking when they would be here. I finally canceled my order after two months. JBG has alwasy been good to me, but they screwed up this time.

I ordered them from LMC and they were here in 3 days. BUT, they also sent me the wrong ones. I sent them back at my cost, but once they receive it back, they are suppose to reimburse me the shipping costs.

When I rebuilt my 9in I used jeffs. Never had a problem. I had bought over 1200$ worth parts and all were correct and on time. I never had a problem and will do business with them again.

Sounds like the majority has had a good experience with broncograveyard while a minority has not. Unfortunately for me, I made the minority list. They screwed up on my very first order with them when I ordered a dust shield for my 86 AOD. Instead, I got a dust shield for a C-4, which I don't think was ever offered for an 80-86 fullsize Bronco. Shipping was only about $7 for a rinky-dink $10 part that I can't seem to find anywhere - but it's still a little annoying to have to ship it back and hope they'll refund the shipping cost.

Just thought I'd add my experience to the fray.

Well, Jeff's dropped the ball with me this week, as well. I'll order again, surely, because they got one part of my order to me in a timely fashion, despite being on backorder. (Wasn't too happy about two shipping fees, but oh well.)

However, I ordered a 9 inch axleshaft retainer, in hopes of getting my bearings redone this week. They sent me a bearing retainer, but it was an aftermarket, open-type, for a small bearing housing. Not the stock-type big-bearing unit I was expecting, as per the description on the website.

And now they want to hassle me over return shipping. But oh well. I jsut ordered what I needed and some other stuff from Currie. I will not hesitate to order Bronco-specifics from JBG in the future, but never again rear axle parts.

Not only did they offer me excellent service...they called to confirm the year of my truck before shipping the parts.

Well, they got me this week also. Half my order was wrong. Similar to what I ordered, but wrong. That packing guy must be a moron. I called, and the guy on the phone sounded like he was missing a few braincells as well. They assured me UPS would be here to get the package and that the correct stuff will go out. I'm not holding my breath. My SAS is scheduled to begin the 3rd of Sept. I got a friend taking time off work to help me and all. Lets see how bad JBG can ruin it. Also, superflex springs are on backorder, looks like Ill be canceling those and getting something else.

Here's what happened to me,they sent everything I ordered plus some stuff for an eb that they didnt charge me for.Now if I ever buy an eb I have rocker panels and floor supports lol.

Here's what happened to me,they sent everything I ordered plus some stuff for an eb that they didnt charge me for.Now if I ever buy an eb I have rocker panels and floor supports lol.
Hate when that happens :banghead

my only order from JBG was canceled..due to a VERY awesome guy, dangling dave, i didnt need to spend 20 bucks on a single bolt..so i called htem that mornign around 10:30 to cancel..it was in a package and he said theyd pull it out and put it back on teh shelf and refund me, not bad at all, full refund and it was already packed and sorted waiting for UPS, they'll get my business again, he coulda said it already went out if he wanted to..much easier

To their credit, they had UPS pick up the wrong stuff at my door, and I got the right stuff a week later. Better than some I suppose. They are the only game in town for some stuff, so I suppose I could use them again without feeling too bad. Its a hassle, but they did fix the problem nicely.

I get my parts from them in a timely fashion, had some problems with product knowledge.. but other then that nothing really to :cry about. I do think that the guys there really should study up on what they sell. and not get attitude when something isnt working right for a customer.

I've ordered from JBG many times with not a single mess up.

bought an EB aluminum rad from them about 5 yrs ago, nuthin since, but have noticed that you cant really buy used parts online from them anymore. seems to be all new gear. not really a graveyard IMO. maybe im missin sumthin on the site, dunno.

got some junk from em last week, as usual no problems with my order :thumbup

Ordered my manual hubs from them. No problems at all. Order shipped to my door in 4 days. Definitely be ordering more from them.

Should I order a carpet kit from them or JCWhitney?

I have ordered stuff with no problems.

Just got my stuff, only one complaint: their shipping sucks. I got everything I ordered and it all worked, but the boxes were trash. The tube that my rear window weather-stripping came was open on one end because the 'stripping was too long for the box (looks like they tried to seal it with some Saran wrap and tape). Anyway, im sastisfied, everything showed up on time with no damage (other than a minor bend in the weather-stripping).

I guess I'll get the carpet from them because it's cheaper than JC Whitney

My complaint with them is they don't call and tell you that a certain part is backordered and just ship the rest of the stuff. Then when the item is back in stock at JBG then they reship it to you.

I have gotten my order and had a piece missing that they showed as shipped and it was not in the box, called them and they shipped a replacement N/C to me.

I would buy from them again.

jbg i had a shipping problem someone gave me false information i called complained and everything worked out.Ask for a guy named Mark hes the best salesman i know at that place.I wont place an order not unless its with him.He's a great guy

Sounds like my experience

Why would I pay $25 for a Ford dipstick, plus shipping, that I can get at the local Ford dealer for $18?

Get the latest NPD catalog, I think I can order a whole truck one piece at a time

It sounds to me like this vendor has some issues :confused:

I have ordered thousands of dollars of parts for a 77, and 69 Bronco, and have no problems with them.

I am sure that in the last 4 years seince this thread was started and 3 years seince the last post, their service has gotten better.:twak

i've had zero problems from them, have ordered many parts for my 78 and when i had my 86 they actually shipped me a computer, no charger, to see if that was the problem, they said if it fixed it they would send a bill, if not just send it back and no charge. and i usually get my stuff next day.

I am sure that in the last 4 years seince this thread was started and 3 years seince the last post, their service has gotten better.:twak

well if this is the most recent JBG review thread, then his post was correct.

Better idea for everybody. Order your Bronco parts from James Duff and you won't have these shipping issues. Just my 2 cents but they seem to be the best at getting orders right and staying in contact with their customers as to the status of back ordered items.

Better idea for everybody. Order your Bronco parts from James Duff and you won't have these shipping issues. Just my 2 cents but they seem to be the best at getting orders right and staying in contact with their customers as to the status of back ordered items.

As far as I know, James Duff doesn't sell much stuff for 80-96 Broncos.

I am sure that in the last 4 years seince this thread was started and 3 years seince the last post, their service has gotten better.:twak

It's "since" not "seince"...........

FWIW... I have purchased a few things from them over time (new fuel tank, weather stripping, deaver leaf and coil springs to name a few)... never had a problem... I have done all my purchases face to face since I live aprox 1/2 hour from them...

what ive done in the past is, shop their website... then when I call I have part numbers and or specific names of things I want, confirm the stuff is in and its price... they will have it picked and waiting in the showroom when I arrive... never a problem.

Shane

had great luck. we're lucky to have jbg so keep buyin their stuff so they stay in business.

^Agree, have ordered lost of things, friends have ordered lots of parts and we have never had a problem. If it was the wrong part they have figured something out and got me the right part.
Great guys, great parts and prices. Would recimend them to anyone and time.

:rockon:beer

I've had great service from them recentlly as well. But I always ask on the backorder thing. They will at least let you know, I add a note in the order form thing.
Also I ordered a wrong yoke recentlly (as in I screwed up not them) they took it back no problems.

BGY is about an hour drive from my house. Whatever i need i order and drive down and pick it up myself. Great people! Ive ordered a TON of crap from them. Keep em in business!

Lookin to order a soft top from them too.... We'll see when...

Speaking of that... has anyone heard anything from JBG about it? :popc1: