Has anyone else had to pay return shipping on wrong items?

They sent me the wrong radius arm then charged me return shipping. It's not the first time they've jacked my orders up, but small stuff isn't expensive to return.

Do yourself a favor, go to your local Ford dealer first, it'll get you back on the road sooner and cheaper!

Do yourself a favor, go to your local Ford dealer first, it'll get you back on the road sooner and cheaper!

That may be true but I bet you paid twice as much to get it back on the road. And you should always plan ahead for miss-shiped items, it happens. Just my 2 cents because I have nothing but great things to say about JBG and I dont want people to think that his happens to everyone.

I had a nonpleasurable experience, with them not shipping an in stock item after two weeks, so I cancelled the order. Prices are ok and might go back but I know things happen in a business.

They just shipped me the wrong headlight grilles. I called and they said put it back in the box and the UPS guy will pick it up from your house. He did and I did not pay anything. That was last week. The grilles I do need are on forever backorder though adn I have not received the correct ones yet.

Actually, list price from Ford for radius arm is same, and Ford dealer had it in next day.

I've spent over $1000 with broncograve yard in the past year and a half... Never once had a wrong item. Shipping blows to ALASKA but thats not their fault...

BGY will always get my business

so far so good for me as well

I've spent over $1000 with broncograve yard in the past year and a half... Never once had a wrong item. Shipping blows to ALASKA but thats not their fault...

BGY will always get my business


:stupid

I too have spent a small fortune with them and they have treated me real good. Never had a problem with them. Everything came on time and the prices were fair. But there stuff is great :thumbup

my only complaint with them, is that when you place multiple item orders, and then every item is backorded, not only do they not tell you, but they ship each one individually, whenever it comes in. so instead of paying for one package, you pay for four (or whatever).

but if you join ECBR (which is free) you get a 10% discount, which is nice.

spent a fortune there also,never had a problem with them. actually wound't deal with anyone else :thumbup

I have bought alot form them over the last 3 years.

I always call on the phone with the list of part numbers and prices. confirmed they had them in stock then ordered them.

I got my superflex coils from them, they seem like the only company which has real flexy coils for a 78/79

I ordered alot of things from them also. I got the super weatherstrip kit. and I didn't receive the piece between the tailgate and bed, and the rear window runs. I called them and told them and they sent them out the same day. No questions. They have always been friendly and answered any questions I had.

I've ordered several things from them. Nothing big, but everything shipped on time and was exactly as ordered.

I have ordered stuff from them too.
I have always got what i ordered with no problems.

My only complaint is their lack of customer service and lack of product knowledge.

I asked if a certain set of parts would fit my axle and they said no, turns out it works.
They said that 760x u-joints wont interchange with 297x. So some misc BS.
I told them that I was doing a SAS and was having some problems getting all my parts because it is a D44HD.
Their reply was "You should have just bought one of our kits".
I was a little pissed about that.

I just ordered my first set of items from them, all in stock, all shipped, got em in 3 days from the order date...

I have no complaint....

Lookin to order a soft top from them too.... We'll see when...

I spent a small fortune also last year with them, I must have gotten my orders on days they had hang overs or they were drunk, ordered the 6" superlift kit, they sent me 2 left front shocks, one needed to be right front, well they sent me a replacement, oops not the right front, now thay sent me a rear shock,now i have 2 shocks that need to be returned, ok call them again to get front right shock, no problem sorry about that, we will send you the right one(what they said), UPs stops and opps now i got another rear shock, now i have 3 shocks to return, no i am about dumb-founded on the guys capability to pull the correct parts, so i call again, and again sending the right one, oops, here we go once again, now i got a left shock, now i had about enough of this, so i call and tell them to send me the front right shock, now what am i suppose to do with these 4 you sent i can not use, they told me to ship them back,( they wanted me to pay the shipping to send back there screw up, no way was i gonna do that, i made them retrieve them at there own cost, so they had UPS get them when they sent the correct shock, so it took me 2 weeks to get the right front shock that they had in stock pile.
i was going to just repair the rust around the quarters with patch panels, so i oredered the patch panels from them, well when i got the one, cause the other had been back ordered, it was a sorry piece of usa made part, it was a flat piece of metal with a wheel lip, there was no body line that is about 2 1/2" or so from the wheel lip, so i ended up going to shermans for 2 fullquarter panels, they cost me more, but i was willing to pay extra to get correct looking body lines.

I even drove out there a few times, only to put up with one of the guys having a bad day or something,there kind of rude to customers when they are having a bad day, to me ,it's a wrong message to send to your paying customers.when you talk about the 78-79 Broncos, they are basically clueless on what it is so you have to explain very slow and use small words to describe what the part is you need, other wise, they just pull out parts from an 80 on up and send them,had that happen a few times.

well i have had my share of stupidity from them last year, but I always give them the benifit ofthe doubt, as in dont order parts on a Monday or Friday, shoot for Wednesday to catch them between being drunk or hung over.

until i can find some place that has everything i need at a good price, i'm stuck buying parts there till then.for the trouble they put me through to get the correct parts, I would think i could have gotten some sort of free or discounted price on next purchase to make me want to keep buying all my Bronco parts from them.or give me a job taking orders for 78-79 Broncos,pretty bad service specially when you pay for the parts in full, right over the phone.

other times,got what i needed in 2 days with no problems, mostly they keep screwing up my orders, I ripped into them cause of the wrong parts last year now i must be banned from ordering, still no new catalog from them, far as I can tell they dont know what parts goes on a 78-79 Bronco, still amazed they sent me parts for an 80 on up a few times, so if anyone has a 78-79 Bronco parts dealer with good pricing please send me the info, I would rather pay a little extra then go through there stupidity of sending wrong parts then tell me i have to pay for shipping to return there screw ups.

some thinngs i still need, full carpet set, complete door rubbers/sills, tailgate rubber/sill,misc interior parts. hate to order the carpet set and get sent a rug kit for an explorer

other then that above, you will have to allow for incorrect order pulls so expect a week of complaining and another week for them to get the order correct.

LMC Truck

i figure u can get the carpet and rubber seals n such from jcwhitney. :shrug probably bbe cheaper?

Dennis carpenter, ain't the cheapest but, you get what you pay for. the only place i know that makes 73-79 XLT door panels.
http://www.dennis-carpenter.com/

jcwhitney, from what i heard there seals aren't the best, IMO I would not order from them.

i havnt ordered from bronco graveyard yet but i have heard good things about them.
altho i have ordered from LMC truck mentioned in FireGuys post. they are good to deal with
i dont know about shipping with them because they are based in Lenexa Kansas which is
only about 20 min highway drive from me.

Ive had good luck with JBG, i ordered the steering kit for $140. it had everything my truck needed. It came in 3 days later. IMO they may be flooded with business, and they make mistakes when under that much stress. I know 70% of the people i work with makes mistakes under stress.
Tim

one of the magazines uses JCWhitney for their carpets & seals & said they are always good fit & quality. plus there cant be that many places making seals for companies to retail.

I've never had a problem with Jeff's.

i'm not bad mouthing JBG,just telling my experience with them last year trying to get the parts, when they do things right, it's great, but when they screw up, you learn,alot of 4 letter words can make a complete sentence..i'm just not wanting to deal with the screw ups and two weeks of complaining.

JC Penny is out of the question
LMC prices a bit higher just ordered a new catalog so thats a start.

the carpenter link, I couldn't find anything there, so thats out.

I will call LMC and see what they have as far as returns if the order is wrong and what not, i'm not paying to return wrong parts.

thanks guys, appreciate some good directions, even though I will have to buy a part or two from JBG, but LMC looks good :thumbup

http://www.dennis-carpenter.com/

http://www.accmats.com/

Their happiest customer must be friggin UPS

i bought a rear window seal and it took forever, but thats the only problem ive had

any one order from Autokrafters. I got a catalog from them and they beat some of the prices on LMC and they also have used parts and nos parts. Here is the address to order a catalog
http://autokrafters.com/latemodelcat.html?cart=328793414731573
are search
http://autokrafters.com/mainframe.html?cart=328793414731573

i live like 40 minutes away so i just stop in when i need parts

jcwhitney (http://www.jcwhitney.com/) not JC Pennys

I paid to return the wrong part, and then they tried to short me the "restocking fee" AND my original shipping fee. I started a chargeback through my credit card company and then they refunded the balance and closed my account. Which, by the way is fine with me.

They may be busy, and doing plenty of business in high dollar aftermarket parts. In which case, why was $11 in return shipping such a big deal to Jeff? If he needs the $11 more than me I guess thats the price I pay.

I realize that shipping mistakes happen, it's happened to me before with JBG and I continued to order from them. But for some reason this transaction set someone off at their staff (Mark) the minute I asked for a refund.

The good news is, I am overcoming my aversion to car dealers. I can walk in to the local Ford dealer on Saturday and get treated well whether I buy a $14 knob or a $100 suspension part, and get the part next business day with no shipping charge.

If Jeff doesn't want the business of the average Joe with stock or lightly modified Broncos, then some of the board readers might want to know.

My headlight bezels were on backorder and I called ever week asking when they would be here. I finally canceled my order after two months. JBG has alwasy been good to me, but they screwed up this time.

I ordered them from LMC and they were here in 3 days. BUT, they also sent me the wrong ones. I sent them back at my cost, but once they receive it back, they are suppose to reimburse me the shipping costs.

When I rebuilt my 9in I used jeffs. Never had a problem. I had bought over 1200$ worth parts and all were correct and on time. I never had a problem and will do business with them again.

Sounds like the majority has had a good experience with broncograveyard while a minority has not. Unfortunately for me, I made the minority list. They screwed up on my very first order with them when I ordered a dust shield for my 86 AOD. Instead, I got a dust shield for a C-4, which I don't think was ever offered for an 80-86 fullsize Bronco. Shipping was only about $7 for a rinky-dink $10 part that I can't seem to find anywhere - but it's still a little annoying to have to ship it back and hope they'll refund the shipping cost.

Just thought I'd add my experience to the fray.

Well, Jeff's dropped the ball with me this week, as well. I'll order again, surely, because they got one part of my order to me in a timely fashion, despite being on backorder. (Wasn't too happy about two shipping fees, but oh well.)

However, I ordered a 9 inch axleshaft retainer, in hopes of getting my bearings redone this week. They sent me a bearing retainer, but it was an aftermarket, open-type, for a small bearing housing. Not the stock-type big-bearing unit I was expecting, as per the description on the website.

And now they want to hassle me over return shipping. But oh well. I jsut ordered what I needed and some other stuff from Currie. I will not hesitate to order Bronco-specifics from JBG in the future, but never again rear axle parts.

Not only did they offer me excellent service...they called to confirm the year of my truck before shipping the parts.

Well, they got me this week also. Half my order was wrong. Similar to what I ordered, but wrong. That packing guy must be a moron. I called, and the guy on the phone sounded like he was missing a few braincells as well. They assured me UPS would be here to get the package and that the correct stuff will go out. I'm not holding my breath. My SAS is scheduled to begin the 3rd of Sept. I got a friend taking time off work to help me and all. Lets see how bad JBG can ruin it. Also, superflex springs are on backorder, looks like Ill be canceling those and getting something else.

Here's what happened to me,they sent everything I ordered plus some stuff for an eb that they didnt charge me for.Now if I ever buy an eb I have rocker panels and floor supports lol.

Here's what happened to me,they sent everything I ordered plus some stuff for an eb that they didnt charge me for.Now if I ever buy an eb I have rocker panels and floor supports lol.
Hate when that happens :banghead

my only order from JBG was canceled..due to a VERY awesome guy, dangling dave, i didnt need to spend 20 bucks on a single bolt..so i called htem that mornign around 10:30 to cancel..it was in a package and he said theyd pull it out and put it back on teh shelf and refund me, not bad at all, full refund and it was already packed and sorted waiting for UPS, they'll get my business again, he coulda said it already went out if he wanted to..much easier

To their credit, they had UPS pick up the wrong stuff at my door, and I got the right stuff a week later. Better than some I suppose. They are the only game in town for some stuff, so I suppose I could use them again without feeling too bad. Its a hassle, but they did fix the problem nicely.

I get my parts from them in a timely fashion, had some problems with product knowledge.. but other then that nothing really to :cry about. I do think that the guys there really should study up on what they sell. and not get attitude when something isnt working right for a customer.

I've ordered from JBG many times with not a single mess up.

bought an EB aluminum rad from them about 5 yrs ago, nuthin since, but have noticed that you cant really buy used parts online from them anymore. seems to be all new gear. not really a graveyard IMO. maybe im missin sumthin on the site, dunno.

got some junk from em last week, as usual no problems with my order :thumbup

Ordered my manual hubs from them. No problems at all. Order shipped to my door in 4 days. Definitely be ordering more from them.

Should I order a carpet kit from them or JCWhitney?

I have ordered stuff with no problems.

Just got my stuff, only one complaint: their shipping sucks. I got everything I ordered and it all worked, but the boxes were trash. The tube that my rear window weather-stripping came was open on one end because the 'stripping was too long for the box (looks like they tried to seal it with some Saran wrap and tape). Anyway, im sastisfied, everything showed up on time with no damage (other than a minor bend in the weather-stripping).

I guess I'll get the carpet from them because it's cheaper than JC Whitney

My complaint with them is they don't call and tell you that a certain part is backordered and just ship the rest of the stuff. Then when the item is back in stock at JBG then they reship it to you.

I have gotten my order and had a piece missing that they showed as shipped and it was not in the box, called them and they shipped a replacement N/C to me.

I would buy from them again.

jbg i had a shipping problem someone gave me false information i called complained and everything worked out.Ask for a guy named Mark hes the best salesman i know at that place.I wont place an order not unless its with him.He's a great guy

Sounds like my experience

Why would I pay $25 for a Ford dipstick, plus shipping, that I can get at the local Ford dealer for $18?

Get the latest NPD catalog, I think I can order a whole truck one piece at a time

It sounds to me like this vendor has some issues :confused:

I have ordered thousands of dollars of parts for a 77, and 69 Bronco, and have no problems with them.

I am sure that in the last 4 years seince this thread was started and 3 years seince the last post, their service has gotten better.:twak

i've had zero problems from them, have ordered many parts for my 78 and when i had my 86 they actually shipped me a computer, no charger, to see if that was the problem, they said if it fixed it they would send a bill, if not just send it back and no charge. and i usually get my stuff next day.

I am sure that in the last 4 years seince this thread was started and 3 years seince the last post, their service has gotten better.:twak

well if this is the most recent JBG review thread, then his post was correct.

Better idea for everybody. Order your Bronco parts from James Duff and you won't have these shipping issues. Just my 2 cents but they seem to be the best at getting orders right and staying in contact with their customers as to the status of back ordered items.

Better idea for everybody. Order your Bronco parts from James Duff and you won't have these shipping issues. Just my 2 cents but they seem to be the best at getting orders right and staying in contact with their customers as to the status of back ordered items.

As far as I know, James Duff doesn't sell much stuff for 80-96 Broncos.

I am sure that in the last 4 years seince this thread was started and 3 years seince the last post, their service has gotten better.:twak

It's "since" not "seince"...........

FWIW... I have purchased a few things from them over time (new fuel tank, weather stripping, deaver leaf and coil springs to name a few)... never had a problem... I have done all my purchases face to face since I live aprox 1/2 hour from them...

what ive done in the past is, shop their website... then when I call I have part numbers and or specific names of things I want, confirm the stuff is in and its price... they will have it picked and waiting in the showroom when I arrive... never a problem.

Shane

had great luck. we're lucky to have jbg so keep buyin their stuff so they stay in business.

^Agree, have ordered lost of things, friends have ordered lots of parts and we have never had a problem. If it was the wrong part they have figured something out and got me the right part.
Great guys, great parts and prices. Would recimend them to anyone and time.

:rockon:beer

I've had great service from them recentlly as well. But I always ask on the backorder thing. They will at least let you know, I add a note in the order form thing.
Also I ordered a wrong yoke recentlly (as in I screwed up not them) they took it back no problems.

BGY is about an hour drive from my house. Whatever i need i order and drive down and pick it up myself. Great people! Ive ordered a TON of crap from them. Keep em in business!

Lookin to order a soft top from them too.... We'll see when...

Speaking of that... has anyone heard anything from JBG about it? :popc1:

another place to get some parts is wild horses. they mainly specialize in early broncos, but they do have a bit of parts for full sizes

I had a recent bad experience with jbg, actually just with the "manager" mark. I was in the middle of a re-gearing project (3.55-4.56 front and back) I ordered all my parts from jbg. Well when I was putting the carrier back into the diff I realized I needed a notched cross pin. I've never done diff work before, but did do my homework, this is just something I wasn't aware of. So I called jbg (new years eve day) and got into an argument with Mark. He asked me if I thought it was their responsibility because I asked him if he would work with me on the "next day delivery" charge of $50 (since summitt had the same part same "next day delivery" charge of $25!) I didn't think it was too much to ask. He got very nasty with me on the phone, saying "they don't tell people how to build these things, they just sell the parts, etc, yada yada". Needless to say I was pretty irritated that he would talk to me that way over the phone, when I had already spent more than $1300 with them in the last 2 weeks. I went ahead and ordered the part thru them, but I stewed on our conversation, and how I was treated by him. So I called the next Monday, and asked to speak to his boss. So I got Jeff on the phone, explained to him what went down. He apologized, told me he did appreciate my business, and he refunded me $33. So long story short, I will continue to do business with jbg, because they did take care of me every other time before this one incident. And Jeff himself, took care of me. But I won't let it slide a second time, if this happens again, I guarantee Summitt, and LMC will get all of my hard-earned money next time.
just my two cents.

How about a FSB vendor gets your hard earned money?

How about a FSB vendor gets your hard earned money?

how much for a new and/or rebuilt rear driveshaft for a '96 bronco 351w/e4od? do u take cores?

I was putting the carrier back into the diff I realized I needed a notched cross pin. I've never done diff work before, but did do my homework, this is just something I wasn't aware of. So I called jbg (new years eve day) and got into an argument with Mark.
I know i'd be a little upset also....if i had to work new years day, and some asshat calls up with a self-inflicted problem, crying about a little shipping charge.:haha
and if you think summit or jegs gives two shits about your buisness, your sadly mistaken.:rofl:
i've had nothing but good sevice from them.

I know i'd be a little upset also....if i had to work new years day, and some asshat calls up with a self-inflicted problem, crying about a little shipping charge.:haha
and if you think summit or jegs gives two shits about your buisness, your sadly mistaken.:rofl:
i've had nothing but good sevice from them.

Look moron, you're missing the point. I don't expect a good ass-kissing from jbg. but i always ask anybody i take my money to if they'll price match they're competitor. At least I take my business to them first. You can defend jbg all you want, I have their bumper sticker on my bronco, too.

Look moron, you're missing the point. I don't expect a good ass-kissing from jbg. but i always ask anybody i take my money to if they'll price match they're competitor. At least I take my business to them first. You can defend jbg all you want, I have their bumper sticker on my bronco, too.

i apologize......and i see your point, but i've shipped many a packages, and dealt with folks like you.you want next day shipping?pay the next day shipping price.
i wouldn't call this a "bad" experience, just sounds like you were unhappy about paying for next day shipping.:clavin

i apologize......and i see your point, but i've shipped many a packages, and dealt with folks like you.you want next day shipping?pay the next day shipping price.
i wouldn't call this a "bad" experience, just sounds like you were unhappy about paying for next day shipping.:clavin

it's all good. i had a talk with jeff and he matched summit's next day air charge, and gave me the part at his cost. i got the refund back to my visa a couple days later. but the point of my call wasn't to demand or request a refund. anyway, i'm over it.........

I know i'd be a little upset also....if i had to work new years day, and some asshat calls up with a self-inflicted problem, crying about a little shipping charge.:haha


I really hope you don't work in Customer Service. If you do, I'm sure you won't for very long with an attitude like that.

New years Eve, New Year's Day, Christmas, what have you. I've worked them all.

A job is a job, no matter what day it is. You are not allowed to be a little ****flower just because you are upset you had to work a holiday. You are to deal with people the same as any other day of the year, and when it's a customer, you extend respect and courtesy to them. davepthomas' post was in regards to Manager Mike being a jackass over the phone, just because he asked a simple question about saving $20 on shipping.

Now I don't know how it went down, maybe davepthomas came off as a jerk to Mike, but it does not matter. There is never an excuse to be anything but respectful when dealing with a customer, no matter what the customer is saying.

I really hope you don't work in Customer Service. If you do, I'm sure you won't for very long with an attitude like that.

New years Eve, New Year's Day, Christmas, what have you. I've worked them all.

A job is a job, no matter what day it is. You are not allowed to be a little ****flower just because you are upset you had to work a holiday. You are to deal with people the same as any other day of the year, and when it's a customer, you extend respect and courtesy to them. davepthomas' post was in regards to Manager Mike being a jackass over the phone, just because he asked a simple question about saving $20 on shipping.

Now I don't know how it went down, maybe davepthomas came off as a jerk to Mike, but it does not matter. There is never an excuse to be anything but respectful when dealing with a customer, no matter what the customer is saying.

well said, that's all i was trying to say in a nutshell

jbg has high shipping prices and it take forever to get stuff from them

I made my order four business days ago and JBG has yet to ship my junk...how long did it take JBG to ship ya'll's stuff?

It wasn't nearly this long last time I ordered stuff from them...I can see why I had em on my "last ditch" list now. Oh well, only so many places you can get Superflex coils :toothless

jbg has high shipping prices and it take forever to get stuff from them

true that!
it will for sure come 1 week later than they tell you, 3 for 3 times here. i guess if you go into it knowing this it isnt so frustrating. :doh0715:

I have never had a problem with JBG and i have always gotten my order with in a week or less.

Well, I figured out why order didn't ship for a week; the shit I ordered is on backorder until the second week in June. :madder Apparently JBG had no intention of telling me; I had to ask WTF was up before I was informed. We'll see what they get back to me with; I'll decide if they get a thumbs up or thumbs down then...

Well, I figured out why order didn't ship for a week; the shit I ordered is on backorder until the second week in June. :madder Apparently JBG had no intention of telling me; I had to ask WTF was up before I was informed. We'll see what they get back to me with; I'll decide if they get a thumbs up or thumbs down then...

I have never had a problem with JBG. Yes they do have issues with taking orders on parts that are not in stock and on backorder and not telling you that.


I always call on the phone, Verify the stuff is in stock and they will have it sent to me in a timely mannor, vs just hoping they have it all. :thumbup

I have never had a problem with JBG. Yes they do have issues with taking orders on parts that are not in stock and on backorder and not telling you that.


I always call on the phone, Verify the stuff is in stock and they will have it sent to me in a timely mannor, vs just hoping they have it all. :thumbup

I can understand not advertising that stuff is out of stock if it's just a week out, but if it's more than a month on backorder, someone can take the time to put it on the site...

ive only dealt with them once and had not problems whatsoever

well, after a week(made my order on the 26th) of waiting, i am tired of dealing with the lousy customer service, and would unfortunately tell people to stay clear of ordering from them.

the story goes, i placed a large order(over 2k) and received a confirmation email saying the order had went through, and my money had been accepted. in that email it said i should shortly receive an email from ups with the tracking information.
after hearing nothing, i emailed Jeff back asking whats up(on the 29th) and no reply once again.
on the 2nd i emailed once again, hoping it was just a miss communication that i had not received a ups tracking code.
well today, after no contact(have been calling both there numbers, with no luck, no emails back either) sent an email telling them i will be canceling my order later tonight(might wait till tomorrow when visa is open:banghead).

order status when i log onto there site says shipped, as of the 26, which as far as i know has not happened, yet they did withdrawal the money from my visa account.:shaking:

i had dealt with them in the past with good luck, but as of now i would advise anyone and everyone against dealing with this company, talk about customer service:shaking:

has anyone else had any issues with them in the past? not trying to slam a good company, just don't want this sort of BS to happen to anyone else.

does anyone have any other ways to contact them? the 2 numbers on there site havnt been getting answered???

wishing i had seen the post about them below a while a go...

very disappointed with there customer service, i wont be purchasing from them again(had ordered parts from them in the past)

they definitely lost my business

I personally never had a problem but have known people that have. I always did like Don and called them though because I known of their issues.:doh0715:

i have only used them once for my limited slip rebuild parts, and they came to me faster than expected....i guess its all about what you get?

I've used JBG 4 times now and they had been great to me. Good prices, fast shipping, and I've never had a problem with them shipping wrong parts. This last time around, the window motor gear they sent me didn't fit my trucks window for some odd reason; I emailed them let them know and sent them the pictures they asked for; I got no response. I'm disappointed with that, but its not the end of the world.

I'm on again off again with JBG. Just ordered last night, here's hoping for the best!

Well, I figured out why order didn't ship for a week; the shit I ordered is on backorder until the second week in June. :madder Apparently JBG had no intention of telling me; I had to ask WTF was up before I was informed. We'll see what they get back to me with; I'll decide if they get a thumbs up or thumbs down then...

This exact scenario has happened to me twice with them just this year. I have an order right now with them, that so far has taken almost 2 weeks. I plan on calling them today to find out what the scoup is, and if its in fact another "Backordered" item that they failed to tell me about, I'm cancelling my order with them and they will lose my business for good.

I know it's not right for them to not tell us that stuff is on back order, but as I have said before.... I always make sure the stuff is in stock. If not I usually go some place else.

I know it's not right for them to not tell us that stuff is on back order, but as I have said before.... I always make sure the stuff is in stock. If not I usually go some place else.

Its hard to get accurate availability info over the phone when they are closed. I am 3-4 hours behind most places in the lower 48 (AK time), so when I get off work and am ready to buy stuff, typically no one is around.

A simple solution to this, atleast on the customers behalf, you'd think would be a phone call or an email when something is backordered. Or, put your stock on hand for items on the website. Both of these are very common practices and its surprising and dissapointing that they do neither.

To be fair, my shipment arrived this morning. Just called them... luuuucky :toothless

ive got a few big parts from them in the past. never had a problem with them. all the parts were here 3-5 days after ordering them. i was happy and will keep doing business with them. i under stand that people make mistakes. i make a few every day at work.

the only problem I've ever had was they sent the two of the wrong part. I called them up and had the right parts in hand within 2 days. Granted, I did have to wait almost 2 weeks overall.

I'm on again off again with JBG. Just ordered last night, here's hoping for the best!No problems with my last order :thumbup

I ordered a few things for JBG last thursday and showed up today tuesday so no problem there. What was funny though is that they showed up in a Dennis Carpenter box and but all the parts had JBG stickers on them.

I've never had an issue with JBG...I've probably sent them $2500 of my money over the last 2 years, as stated the back ordered items should be known...but I also call to make sure they have what I need. As a matter of fact, on of my shipments, they sent me double of everything...I informed them, they credited my account for the shipping amount (I thought that was a tad bogus though)...and they offered up 20% off my next order...so it's gonna be a big one...haha.


As for JBG sending rebadged DC stuff...happens all the time. JBG usually gets good parts from DC. The same thing happens with LMC...but they usually get the DC blems, and charge full price. Personally, I have the luxury of driving on down to DC because they're only a 20 minute drive from my house. Another FYI...DC will typically give you a price break if you lay out what you're doing and if the order is big enough. I got a 10% price cut when I restored my '77...but I still paid around 14-15k in parts.

I ordered fender well exit headers for the 460, Well they were on back order. They said 2 weeks and it was like a month so I canceled the order because I went with stock manifolds and they sent an email the next day saying they were shipped. So they got here, They got sent back and as far as I can see they charged me for the shipping even though I cancelled before they sent.

I just ordered some trac bar bushings...and holy crap, forgot how expensive shipping was for their small orders. I paid $11 for the bushings and $8.13 in shipping for a .6lb package. So far, I haven't had any issues with backorders or untimely shipping...but I would like to see shipping prices drop a tad on smaller items.

I've spent almost $1700 with them this year and made multiple orders, so far I've never really had a problem they wouldn't fix. Customer service has been good, always worked to correct what little problems and questions I do have.

However, I wish on their email notification they would exactly tell you what they shipped and how much shipping actually was. When you checkout they give you an estimate S&H, but sometimes actual S&H has been more or less when it is charged to my CC. So its hard to keep track of items that have been back ordered or whatever and track shipping costs.

I've spent over $1000 with broncograve yard in the past year and a half... Never once had a wrong item. Shipping blows to ALASKA but thats not their fault...

BGY will always get my business


Thats the only thing stopping me from ordering from them. :duh

Looks like they fulfilled my latest order with no problems. The shipping is outrageous of course ($10.60 for a box of bushings?), but I'm willing to give em that if they'll keep good in other regards. Besides, how many Bronco themed businesses of that size are there around?

The 2 or 3 times i have contacted them for something. i just wasn't happy with something (price, shipping, attitude). and as always i shop around, so i usually find what i'm looking for cheaper somewhere else... and since then i haven't really even thought about them when i need anything. LMC gets quite a bit of business from me though.... but glad JBG works out well for most of you! :beer

I ordered some timkin carrier bearings from them a while ago.... they shipped me their low end china crap instead at Timkin prices. no call no mention of it until i got my package and called them up. they told me Timkens were on back order and shipped out the others. they didnt change the price. I apparently wasnt worth a phone call to inform me of the problem.

now ive delt with them many times in the past and had good results, but this time left a bad taste in my mouth. If im not important enough for a phone call, then they're not important enough to give my loyalty to. just my .o2 cents.

They sent me the wrong trans mount....it cost me $6 bones to return it....but I called and nagged them and received a $6 discount off my next order. Hey it sometimes being an ass over the phone is worth it. :<

I have had a bad experience everytime I buy parts from JBG. Often I will call to make sure I am getting the correct part. every single time they are rude, short and fast talking. This was the last time.; I was explaining what part I needed and he directed me to a part. As I tried to explain this was not the part I needed he got rude. and said" your not listening to me"......Well I just hung up. I found my parts from another parts dealer online (Wild Hourses)and they were very nice and in fact the other folks were trying to sell me the wrong part. My questions is give me a list of all the BRONCO parts dealers yall deal with...I will not be using those other folks.

The part I was looking for and found was the window felt between the vent windorw and the regular window. NOT the set, not the vent sorround, .....just the between the regular window and the vent. The regular window tracks inside this felt...price was 25 each. but they coming. I have spent thousands with JBG...not again.

i ordered block and ubolt kit...the ubolts were wrong so i payed and sent them back because they say it was my fault??? and then tried to charge my credit card witht he return shipping charges and left me a nasty message saying it wouldnt go threw and how can they ship them back when it won't go through, i wasnt even aware that they would b charging my credit card, i gave no permission. and then they sent me used ubolts that were beat to hell, and sent me no nuts or washers for them, the ends were all mushroomed.

i ordered block and ubolt kit...the ubolts were wrong so i payed and sent them back because they say it was my fault??? and then tried to charge my credit card witht he return shipping charges and left me a nasty message saying it wouldnt go threw and how can they ship them back when it won't go through, i wasnt even aware that they would b charging my credit card, i gave no permission. and then they sent me used ubolts that were beat to hell, and sent me no nuts or washers for them, the ends were all mushroomed.


that's not just bullshit, that's a SAFETY issue!

after reading some of this thread, i won't be ordering from them when it comes time for needing parts for my truck.

I agree. WAY TOO much negativety concerning Jeffs' to even consider ordering from them. They screw up the order, and I have to pay to send it back, sometimes more than once? HAIL NO. Tell me that I don't understand what part that I really need vs. what I "think" that I need? Once again, NO. Thank the junkyards around here for the insane C4C trucks that are coming in, mostly rust AND WRECK free. Lift kit parts? Shite, I 've got 5 dealers that STOCK Ford truck stuff within an hour of me. AND 9 FSB/Trucks sitting on my cousins farm. (can you say cheap SAS parts, anybody? :toothless )

yes it sounds wierd but they were deffinitely used, or returned or something, i didnt even use them they are laying in my yard, i couldnt believe the nerve they had sending me them, soo i will not be dealing with them for anything else, i no many people who won't go anywhere but to them and have great experiences with them on more then one occassion, im sorry i have to say and have experienced differently.
thanks
jim

I just ordered a bunch of shit from them and had no problems. Shipping is high, but so is Dennis Carpenter.

I read this thread last night knowing in the morning I'd have to call JBG to let them know they sent me the wrong radiator cap. Here's the facts & how it happened (you be the judge of how you think they should've handled THEIR mistake):
#1 I ordered a catalog & received it shortly thereafter
#2 I ordered a lot of parts from the catalog including part #10665 (top of page 17). Now there is a big picture of a radiator cap with a safety lever on it & the description even reads: "13 lb. radiator cap with safety lever pressure release."
#3 When ordering I was anal & made sure to read the part number first, then the description, then the part number again (I did this for every part I ordered). So I know I read the description "with safety lever" & I did not receive any response after this item to suggest there was anything wrong.
#4 I received my order & the radiator cap has no safety lever. I also received a rubber power brake pedal cover that didn't fit but I assumed full responsablity because I should've known both my clutch pedal and brake pedal are the same size or measured the old cover (even though the catalog does read "Large pedal cover measures 2 1/4 x 4 3/4 and was used on all 80-96 Bronco/Pick-up power brake pedals.")
#5 I called today & I was more than polite. I told the guy I had made a mistake by ordering the wrong pedal cover & that I would just keep it because it was my mistake but that I had also received the wrong radiator cap.
#6 The guy talked to me as if I was crazy. He told me there's no safety lever I don't know where you're seeing a safety lever etc etc. I told him it was on page 17 of the catalog & he changed his tone to a what are you retarded? why would you order out of a catalog? kind of tone. He told me no one uses the catalog & that it was printed over a year ago so it's totally inaccurate (Front of catalog reads: Summer 2009).
#7 I asked the guy how the return process would work & he told me just put it in a box & ship it back to us.
#8 I asked him for a return shipping label. He became more of a dick IMO & said I would have to pay for the shipping.
#9 I told him I didn't feel it was fair that I should have to pay the return shipping because the item I ordered was not the item I received & it was through no fault of my own.
#10 He told me the radiator cap I received is pretty much the same as the one I ordered it just doesn't have the safety lever & that I should've ordered it off the internet anyways.
#11 I told him when I placed the order I said I was ordering out of the catalog & I also read the description when I ordered it & the person with whom I placed the order upon hearing me read the description did not say "oh wait a second I apologize there appears to be a discrepancy with that item. We no longer carry the one with the safety lever, would you like to choose a different one?"
#12 At this point the guy says "whatever, what do want? what do I have to do to finish this call?"
#13 I tell him I would like a return shipping label & he says "fine you'll have it in a couple days." & that's about all.

Now keep in mind this whole second half of the argument he has (with a previously loyal customer) is over the return shipping on a $6 radiator cap!!! WTF?!? Is business really so good for JBG that they can just :iiss all over their customer base? Why even argue? Why get an attitude with a customer who was polite & respectful even though you shipped them the wrong item? Whatever happened to the customer is always right? As I've read through this thread I can see this is not an isolated incident. I wonder if it's the same one guy over at JBG that just sucks at customer service & has a bad attitude?