allcruisen, I would be totally pissed if this situaltion was to happen to me and I'd have to say that I wouldn't have have handled it the way you did, probably more like Raf. Show his ass your not messing around. Possibly the reason they blew you off was because most people don't have time to take the nessesary steps to complaining, and if they blow you off, its over just like that. I would go out of my way to show Sears that you'll screw sears worse than they screwed you, maybe then they would treat their customers with a little more respect.

Never heard of balancing tires on the car, I know they cut rotors on the car now but not wheels. How do they do that?

I'm with Big Mike. Sears = Craftsman Tools and thats it. Go to a tire center for tires, you never know what kind of monkey they will have working your rig otherwise.

#1, I did not know that this was put up as a sticky but am glad it was. For those of you that dont like it, skip over it.

As for others that say "just blow it off". These a-holes did not scratch the rims, the actually made grooves into the rims. You can stick your finger nail in the grooves, thats how deep they are.

The reason I took the truck to Sears is because I bought the tires from them and got a real good deal from them. Never had any previous problems with them.

Gearrat: I wanna move up North so bad, but dont want to take the kids out of their environment, when they are doing so good in school. {Maybe once they go to College}.

Pepe`...I have contacted Consumer affairs and all the TV stations and am waiting on their replies. So far one channel called me and was very interested in my problem, since I also mentioned that the Mgr. made a false accusation as to feeling threaten by me. I told her I am 5' 7" and disabled. The smallest mechanic that was with this a-hole musta weight at least 300lbs. and their were about five of them and one of me.

I wrote this to warn others not to create problems, so please if you dont like watt you see. :shrug :shrug

Allcruisen :imp :usa

Glad to hear your making some progress Felix.
Get that news crew on them for sure! Even if it doesn't help you... it will definatly save some others! :thumbup

Damn that sucks, I have to share a story with ya'll because some people are saying stick with tire people for tire work. Two years ago I blew a tire on my 89 Mustang 5.0. Got it to Goodyear and asked them to replace the tire. They called me to tell me that my brakes need replacing really bad and that they could do it, told them no, I would do it over the weekend. So, I got my stang back and that weekend went to do the brakes. Well on the wheel that had the new tire, I went to pull it off and noticed that of the four wheel studs, only three had nuts on them. The fourth stud had been boggered during their work. So I call and spoke w/the assistant manager, explained to him what I found, and asked him if this was standard practice for Goodyear. He put me on hold, came back and said it would be okay. I asked him if he thought if I called Ford's service department and asked them if the four wheel studs the manufacturer deemed necessary to safely hold the wheel on, only needed three nuts on them to function, if they would think it would be okay. He put me on hold again, came back and said I need to bring it in. Now, the guy was very polite, but the funniest part was, when I brought it in, they put the whole car up on the lift, and 6 guys checked out the wheel and studs. I got a free oil change out of it for my time.

If only I could do all my work on my vehicles.

MM

Good Luck Felix, im with ya :thumbup
I would be just as upset.

I like waht chicken taco said earlier!!
about the writing on the truck and parking it in front of sears service! :rockon

and guys like EvilBronc need to leave this forum. No room for #$%holes like that!:wacko

Good luck man!

:lolup Yeah, that was going to be my first option but when I told the news people that I was goin to do that, they told me to wait and see first watt they can do.

Another thing this A hole mgr. told his supervisor is that I threatened to throw my wheels threw their window. When I told the news peolpe that I was disabled and could not even carry a wheel, she laughed and said watt an idiot this guy is.

If I dont get any response from the News people, I will pack my lunch, fill up my tank {all 33 Gallons} and then write on my side windows. Then I will cruise the parking lot, 'till I run outa gas.:)

Allcruisen :imp :usa

More power to ya !!!!

I would feel the same.

Check out my new wheels :thumbup

I would be pissed to!!!

http://www.imagestation.com/picture/sraid79/p5a6d34b9210c42d8c476a499597bdf24/fb12b50f.jpg

http://www.imagestation.com/picture/sraid79/p9d37b638f8cdee2b54916f45fc502bc7/fb12e7c3.jpg

Do you know how to make the banners for your signature like you have?? :shrug

Id like to do that...

Dave

No I dont, sorry. 4Xpepe`did the honors. Dont know if he has time or not since he is in the process of being laid off...:( Prayers and thoughts are with you Pepe`, Good Luck....

Look Raf, I found my twin.............:D :D :D :D :D

Allcruisen :imp :usa

P.S. Nice looking rims....Along with the truck....hehehe

The only thing I have to do with Sears are the tools and I had a problem with a set of srew extractors once. Two of them broke while trying to get a screw out. I took them back and asked for my money back or exchanged. She said they don't do that on bits.:mad: :mad: I asked for the ****er and went off on her. I told her that was bull and that I just brought them about an hour ago. She said she would exchange them this time. Like she would remember me a year or so down the road.:twak :twak I have never used Sears for the automotive service for the reason that AC has mentioned. Plus hearing problems from other friends about how they do people.

Give'm hell AC! Sue them! Good luck!

Originally posted by allcruisen
No I dont, sorry. 4Xpepe`did the honors. Dont know if he has time or not since he is in the process of being laid off...:( Prayers and thoughts are with you Pepe`, Good Luck....
Thanks Felix... you know that's always appreciated!

Originally posted by 94 XLT BRONCO
Do you know how to make the banners for your signature like you have?? :shrug Id like to do that...
Dave
Got a few days left here... what do you have in mind.
You want instructions, or one made for ya?
I don't see a SuperFord site in your sig... so the first thing you need is some good shots (preferably action) of your Bronco.
The rest is just details... :thumbup

Thanks Pepe! I will need help making it, not real good at that stuff yet. I did start a SF site yesterday but only got a few pics on it for now. Have the pics but haven't had time to post the rest of em yet, Maybe tonight I will get some time. Sounds like you may be busy now huh according to Felix?, If so maybe I can do it myself with some instructions? oh well, any help you can give is appreciated!! :beer





Thanks!

I don't want to hijack this thread (anymore)... so I'll PM you some of my tricks. :thumbup

OK :thumbup

That story is no big deal when you read what happened to me. Go to www.searautosucks.com They ruined my rims (structurally) and had to buy me new ones. These idiots wouldn't even listen to me and it took over two weeks to get my truck back! :banghead

i think u should find out who the reginal manager is and tell him and bring the rims to another place to get them fix or bring then to court

for this, I will never buy from sears again.

I've had two bad experiences - once to have my tires installed on my Explorer, who drove it into the garage broke the arm rest on the center console. Then when I pointed it out to them they tried to tell me it was like that when I brought it in. After fighting with them for a while, they finally agreed to pay for the part. The second (and last) time I went back for an alignment, some a-hole tryed to tighten the wheel bearings, cranked on the spindle nut without removing the locking pin. Had to pay for that one myself. Screw Sears!

i never have a problem with sears in duluth because my brothers frends work there and im going to get a job in the tools

so what ever happened to the TV station and your rims?

Another note about sears... sears.com and the stores are not the same. I orders a tool set from the web site. Thought sears.com is sears. WRONG... didn't get all the wrenches in the set, the web site said take them to the store and they will correct the problem, store told me that they are seperate entities and would not supply the missing wrenches.. told me to ship them back to sears.com (at my expense) so they could verify that the wrenches wern't there.... After talking to the store manager, I pointed out the 100% customer satifaction banner, he gave me the missing set of wrenchs.

All right, tonight I've been scanning all of the different forums here at FSB and I have found that the following places should be banned from doing work on our BRONCOs

MIDAS, Mieneke, Sears


good places: town fair tire, Pepboys, B&B Specialty (in Connecticut :thumbup )

any additions? HEY Moderator... could we get a FORUM for places that are FSB Certified Okay and places that are FSB VERBOTEN?

That way, we {collectively - all FSB owners} could make a real impact on which places get our business and stay fiscally healthy, and which places we should stay away from, and hopefully drive them out of business!!

It's not anonymous posting here, we could back up what we say. Effective if you ask me.

Unfortunately, it seems like these experiences are trends many businesses are taking in dealing with customers. As far as Sears goes, I worked for them back in high school(late 80s). Though I didn't work in automotive, many employees would not take their cars to them. My buddy was offered the management position for the service dept. but wouldn't take it due to the ethics of their business practices. I feel that the quality of their tools are going down hill as well. I'm trying to build up my Snap-On set. Their expensive but last forever (I'm using many of my dad's that are 30+ years old). Make sure you contact the Better Business Bureau so that others can know about their business practices.

good places: town fair tire, Pepboys, B&B Specialty (in Connecticut :thumbup )


While not my first choice pep boys did really hook me up on a trip out of town for my bronco. The wheel bearings locked up 400 miles from home on a friday night, they bent some rules for me and fixed it half arsed but I got home a-ok and saved me a couple days out of town

Another one that really hooked me up was autozone - I love those guys.

I will never go to Sears automotive again. I was left in the waiting room for seven (yes SEVEN) hours just for a brake job on my 2001 Malibu.They just kept telling me the guy was having a problem bleeding the brakes finally they said they don't have the correct tool to bleed brakes on a Malibu and I would have to go elsewhere for that part. so when I got in the car the brake was all the way to the floor. I said I want to be reimbursed for the bleeding (at my chevy dealer) at first they (and I say they because there were about 3 different people "managing" my complaint. One guy gets into my car pushes down the pedal and tells me thats normal for a Malibu that he has a Malibu and thats how his is in his car. I finally said raised my voice and said QUIT LYTING! thats when he says now he will not reimburse me for going to my dealer to have the brakes bled. I was HOT I was LIVID!
It cost me 7 hours and $387.00 for this BS.
Then I get to my dealer 2 days later (they couldn't take me right away) I am told by the tech that has worked on my car plenty of times, that someone (Sears) had tried to use a VISE GRIPS to bleed my brakes and the parts was pushed together and a caliper hose was twisted! the repair cost $250.00, well I talked to Sears showed them the repair order and the finished R.O.that my dealer service tech had written about what Sears had done wrong and they (Sears) DID reimburse me my $250, but wait; I am still not satisfied, I am seeking the labor cost for SEVEN HOURS back, I have no prob paying for the parts (rotors pads cleaning ) and I had an alignment thrown on which was good. I am working with thr BBB. ya know if they hadn't tried to lie and treat me like an idiot who didn't know her own vehicle, if they had taken responsibility in the begging and said we are too dumb to fix your brakes, this all could have been avoided, but no they lied, yelled at me, and treated me as if I were NUTS, I may have let time factor cost with Sears go, but these guys should NOT be working on peoples cars (this is the Niles Illinois store, but I have hed another run in with a smart alec manager in Chicago one time. Sears ain't what it used to be. I am sure there are plenty of decent honest people who would be glad to have a job there working at automotive, but Sears management NOT auto management, need also to make SURE the guys working on cars are MORE than alley mechanics , nothing against people who do their own work on their cars, butI think Sears hires mechanics off the street I didn't see any certification plaques or any thing and there were 3 guys helping this idiot break my brakes. Sears sucks its owned by KMart now anyway. I am thru with Sears, My family always got tires there, and my Mom went there for years with her cars(when I was a kid..a while ago) but no more, not me I am sticking with my dealer for now, as damn expensive as it is I been going there over 10 years I will stary no more. Sears Auotmotive sucks. :thumbup

SEARS AUTOMOTIVE DEFRAUDS CUSTOMERS $400 MILLION........yup......in four wheel balancing. :doh0715:

SEARS AUTOMOTIVE PAYS OUT $750,000 TO NEW JERSEY CONSUMERS (click) (http://consumeraffairs.com/news04/nj_sears.html) :histerica


SO by all means.........take your trucks there :wacko

SEARS AUTOMOTIVE DEFRAUDS CUSTOMERS $400 MILLION........yup......in four wheel balancing. :doh0715:

SEARS AUTOMOTIVE PAYS OUT $750,000 TO NEW JERSEY CONSUMERS (click) (http://consumeraffairs.com/news04/nj_sears.html) :histerica


SO by all means.........take your trucks there :wacko

Wow, this happened back in May of 2003. :toothless I wonder if I qualify for any Money??????

Allcruisen :imp :usa

PS Thanx Orange-Bang for the link... :twotu:

**** Sears

Thats rediculous. Like Mike said **** Sears.

I have always said that, even before this thread was thought of

No defense for Sears..

This shouldn't be a sticky. It's no more or less important than any other vendor review. Yeah, in general I tend to agree that many sears Auto centers have fairly low quality work... but any evaluation of ANY chain is only good for a specific location, and often a specific incident, involving a specific vehicle, worked on by a specific technician.

I had a GREAT alignment guy once... but he worked at Montgomery Ward, and when they went out of business, I followed him to his new job. Wards wasn't great, the tech was.

And to anyone with no life able to sit around ANY auto repair shop waiting for a brake job... Dude, drop the thing off, go the F$#% to work, and pick it up at the end of the day.:twak

News flash... you are not the only customer, and a piddly 350 buck job darn sure isn't paying the rent on a multibay shop. I have turned wrenches for money in the past, and the shop ****er makes the call on who gets done first, and also on which customer is becoming enough of a loud pain in the ass to send home with whatever story is needed to get them gone.

So a mechanic had trouble bleeding your brakes, and tried a pair of vise grips after the bleeder didn't turn with a line wrench? Not the mechanics fault, dude. Hell, I have every tool known to man for brake bleeders... and just replaced both rear cylinders on the Bronco since the bleeders were frozen after the previous owner seemingly NEVER had any brake work done....

Shit happens.

No defense for Sears..

This shouldn't be a sticky. It's no more or less important than any other vendor review. Yeah, in general I tend to agree that many sears Auto centers have fairly low quality work... but any evaluation of ANY chain is only good for a specific location, and often a specific incident, involving a specific vehicle, worked on by a specific technician.

I had a GREAT alignment guy once... but he worked at Montgomery Ward, and when they went out of business, I followed him to his new job. Wards wasn't great, the tech was.

And to anyone with no life able to sit around ANY auto repair shop waiting for a brake job... Dude, drop the thing off, go the F$#% to work, and pick it up at the end of the day.:twak

News flash... you are not the only customer, and a piddly 350 buck job darn sure isn't paying the rent on a multibay shop. I have turned wrenches for money in the past, and the shop ****er makes the call on who gets done first, and also on which customer is becoming enough of a loud pain in the ass to send home with whatever story is needed to get them gone.

So a mechanic had trouble bleeding your brakes, and tried a pair of vise grips after the bleeder didn't turn with a line wrench? Not the mechanics fault, dude. Hell, I have every tool known to man for brake bleeders... and just replaced both rear cylinders on the Bronco since the bleeders were frozen after the previous owner seemingly NEVER had any brake work done....

Shit happens.


No. Bullshit happens. And Sears feeds it to people who don't know any better because way back Sears used to be a reputable company. Now they are the embodiment of corporate greed at the top which has trickled down through their management structure via policies that defraud and belittle their customers.

Honor in business is all each side has. You are only as good as your word. And it looks to me like you went along with the "give the customer whatever bullshit story it takes to get them out of our hair" policy.

I work in the customer service industry. We have a similar policy. Only it reads: "Do whatever it takes to make them a happy returning customer." Nothing is sacred except that the customer RETURNS HAPPY to give us more business. A happy customer MIGHT tell 1 friend they got a good deal. An unhappy customer WILL tell 10 friends how they got f@cked.


You are only as good as your word.

I second motion:popc1:

mabey you have learned a lesson: don't buy aftermarket rims, they piss techs off.. also, dont buy 20" and up if you did.. they are hell to mess with, and I may get so pissed at them as to take a hammer and start bashing the crap at them, then throw them at your vehicle! also, they probably were just out of stick on weights, that is probably why they couldnt balance your aftermarket rims. They would have just had to order more and you would have to wait, if you were patient.. your biggest problem is that you bought aftermarket rims.. Sears automotive is the best, unless they have a jackass as a customer.. Looks like you got fired. YOU<SEARS

im not even going to ask why you're bringing this back up now but then again judging by your comments, im pretty sure your retarded and also work for sears auto.

most aftermarket rims are actually easier than factory rims to mount today. ive never had a tire tech anywhere complain about my after market wheels, tires yes, wheels no. if you have such great problems with aftermarket wheels you should probally just quit your job.

that said, i've had a 5ft tall girl mount and balance 35's for me, she didnt complain, other than asking for help moving and lifting them. and when they got mounted on my nice shiny crome rims there wasnt a scratch, nick, or speck of dirt on them.

the real answer to this is, some techs are lazy, and some are stupid as well. no, you shouldn't use an impact on aluminum rims ever, yes you should take care with others belongings, espically when your being paid to work on them. i sure as hell would not premit someone to use an impact on my wheels, nor would i allow them to get away with damaging them for any reason. if the damage was done intently i'd damage their face accordingly

mabey you have learned a lesson: don't buy aftermarket rims, they piss techs off.. also, dont buy 20" and up if you did.. they are hell to mess with, and I may get so pissed at them as to take a hammer and start bashing the crap at them, then throw them at your vehicle! also, they probably were just out of stick on weights, that is probably why they couldnt balance your aftermarket rims. They would have just had to order more and you would have to wait, if you were patient.. your biggest problem is that you bought aftermarket rims.. Sears automotive is the best, unless they have a jackass as a customer.. Looks like you got fired. YOU<SEARS

dont buy aftermarket rims?... bro go on the roof of your house, walk to the edge, and take a jump. Now that youve now confirmed your an F'in moron just keep your mouth shut.. This is the reason people give mechanics shit. They work their ass off, well most of the time. And have customers that want things done perfectly, but then again, wouldnt You if it was your truck or car?
If a customer pays for the service, they should get what they want, IN WORKING ORDER! your an idiot. keep your mouth shut and read this whole forum. You might actually learn something!

another note, If you get pissed working with aftermarket parts, you shouldnt be a mechanic.. Put a sign infront of your house, and do oil changes(given the filter doesnt piss you off).. I hope to god your tire falls off your truck.

never noticed this thread before

it's unfortunate, that so many have bad experiences. my sears does A+ work. the techs that work there are competent and the guy that works the front remembered me, my bronco, and the story of my dad flying to dallas to pick it up drive it back and having a flat the next morning. it had been a year since i'd been there for anything. he also doesn't BS people

they let me scope out my truck while it's on the lift, they voluntarily check my ball joints and tell me they're bad even though they don't replace them, and they let me drive it out of the bay (at work we never let customers drive out of the bay, and frequently didn't allow them to manuever in the yard)
plus they are open until 9 on weekdays, and if i show up in my work uniform i get some profesional courtesy and was bumped ahead of a couple people:beer

Sears sucks. They take all of their Service and Appliance repair trucks to my mechanic. That jnst shoes they dont trust thier own work.

Its was raining and i got a flat in pouring rain.

Drove up to sears and said i'd like for you to repair this sucker.

ANSWER: Nope 3 hour wait, even though it was raining so hard you could barely see.

So then i asked OK...how about a swap with the spare?

NOPE, 3 hour wait