so I finished putting on my lift, rims and tires last night. tonight i called pep boys since they are only a couple of mins away to see if they could do my alignment, he said yeah bring it in we can fit it in real quick before we close. I watched him put it on the lift and choke the rear tires. I went inside to check battery prices for my roomates aviator and as I was going back to the shop I heard a huge thump like someone slammed something against the shop wall. it was a few seconds later one of the guys tells me I should get out to the shop and look at my truck.

it was about the time i got around the corner I about crapped myself when i saw the back end of my truck 5 feet in the air and the front bumper was resting ontop of their alignment computer. it took me a few mins to realize I have a camera phone in my pocket to get pics.

this is after they lowered the back
http://www.supermotors.net/getfile/448280/fullsize/pep-boys1.jpg

http://www.supermotors.net/getfile/448287/fullsize/pep-boys8.jpg

http://www.supermotors.net/getfile/448283/fullsize/pep-boys4.jpg

some of the damage

http://www.supermotors.net/getfile/448281/fullsize/pep-boys2.jpg

http://www.supermotors.net/getfile/448282/fullsize/pep-boys3.jpg
when i pointed out that the radius arm got scratched the dumbass actually the nerve to say "that doesn't matter"
http://www.supermotors.net/getfile/448284/fullsize/pep-boys5.jpg

http://www.supermotors.net/getfile/448297/fullsize/pep-boys6.jpg

http://www.supermotors.net/getfile/448298/fullsize/pep-boys7.jpg

http://www.supermotors.net/getfile/448253/fullsize/dsc00810.jpg

http://www.supermotors.net/getfile/448277/fullsize/dsc00834.jpg

http://www.supermotors.net/getfile/448273/fullsize/dsc00830.jpg

that sucks...make them pay

That's pretty crappy. Good thing you took pictures though. Even though they're digital it's still better than nothing. You have to wonder how in the world some of those people even get jobs - and to say to a customer after that HUGE f-up "oh well that doesn't matter" - he should be canned right there on the spot. I'd talk to the manager first, you might be able to get into corporate and settle that way. If they are willing to do that, then they might throw in some free merchandise or something if you keep complaining and threatening to sue them for neglegence and such. I'm no lawyer, but make those tards pay.

:beer

Tony

Man. That severely SUCKS.

I do however want you to know that I envy your obvious self control. I'd be in jail for assault and battery just as sure as God made little green apples.

There is absolutely no reasonable excuse for that to have happened. http://www.canopy.net/temp/blowup_209.gif

So they're paying to fix it right?

they will pay, they told me to get 3 estimates and call the ****er tomorrow and corprate would bet involved. I will find a way to make them pay for my time as well. I can't afford to take time off work to goto three different body shops to get estimates. not to mention the gas milage!

Oh, and at least your truck took out their computer on it's way down :thumbup. But really, fuzzy is right. Most people would have decked the guy for just saying "oh well" to the severe screw up of your truck. At least you'll get some new paint for free :toothless. And also, they'll probably want to buy you off so you don't go telling people about how stupid they really are. Once news gets out that they DROPPED A VEHICLE, that will be a huge hit for their business.

:beer

Tony

good thing they didn't get the chance to actually work on it....that might have been really scary...

Oh, and at least your truck took out their computer on it's way down :thumbup. But really, fuzzy is right. Most people would have decked the guy for just saying "oh well" to the severe screw up of your truck. At least you'll get some new paint for free :toothless. And also, they'll probably want to buy you off so you don't go telling people about how stupid they really are. Once news gets out that they DROPPED A VEHICLE, that will be a huge hit for their business.

:beer

Tony

saddly i think the computer survived except for the keyboard, or at least it was still on after it was tipped over on the floor.

thats crazy...:duh

He probably said "that doesn't matter" cause he is use to working with people that don't know about vehicles or really care about them. For instance, "Why is it running so rough and oil is shooting out of the radiator?"... "That doesn't matter"... "Oh...ok...Well thanks then!"

holy crap!! how on earth did that happen? man would i be pissed! make sure you don't have any frame damage.

Note to self:
When needing free repairs, find the stupidest idiots to do them.

So did you get your alignment? What the hell were they doing starting your truck in gear while it was on the lift?

Too bad they didnt spill hot coffee in your lap. That might of been worth millions.

Cody

What was there explanation?

:shocked

What was there explanation?

they didn't have one

I talked to the service manager yesterday and he just told me the same thing to get 3 estimates. I asked him if I would be compensated for my time at all for haveing to take time off work to get estimates and he just said "what you don't get days off?" very rudely.

How did the radius arms get scratched? Did the ramp "high-center" your rig on the radius arms? If so, they could be bent. Regardless, get them to get you some new ones, if you can find a shop to tell you they are bent.

Also, tell them to goto hell with their 3 estimates. Take it to a shop that you trust and let that be that. Don't let them pick the cheapest shop. It's their job to make this right with as little pain to you as possible.

Call a lawyer and get some free advice.

they didn't have one

I talked to the service manager yesterday and he just told me the same thing to get 3 estimates. I asked him if I would be compensated for my time at all for haveing to take time off work to get estimates and he just said "what you don't get days off?" very rudely.At that point I would have lost it and said somthing along these lines.

"Look here Mother*****, your dumb a$$es that work here droped my Fawking truck. Change your fawking attitude, or I'm gonna sue your a$$ for damages and make it my life goal to make sure this fawking store never gets another customer. We can eather do it the hard way or we can do it the easy way."

Also have you called the district manager?

Tell them where your gonna take the truck to be fixed, and tell them to have Enterprize rental car come pic you up. Have them call Enterprise and make the arangments and have them call the body shop and make the arangments. If the radiouse arm is scratched then in my opinion it is bent, they can buy you new ones. Make sure the truck didn't land on the rad arm brackets bending them.

If they wont do that it's lowyer time.

Damn that sucks...also on the "get 3 estimates"....that's their problem...I would take it to one very good place and get the estimate and get it fixed...I wouldn't waste my time on 3...if they say that tell them you will turn it over to your attourney and let him deal with it then becuase its already to much trouble....

How have you NOT burned down the building, with these asshats inside bound and gagged?!?!? You must have the patience of a saint. ABSOLUTELY get the upper-level management involved, NOT the DM or the store manager, but the corporate management. I can already tell this isn't going to go well for you on the local level by their attitude; they haven't even apologized for shit's sake!!!!!

Man alive, if it was my shop, me being a shop manager or floor monkey, I'd be apologetic like crazy and tell you to do what you need to, and hang on to your receipts so we can help. Gosh dammit, mechanics and shops PISS ME OFF TO NO END these days because shit like this happens! I get angry because it makes ALL of us look bad, no matter what. The fact that your truck fell, honestly, falls into the "bad shit happens" category. How they decided to handle it after the fact is irresponsible, devious, and outright malicious.

. . . "what you don't get days off?" very rudely.

Even if you do, they aren't for fixing his fawk-ups which is apparently a double time job. I think you should call the regional manager.

:stupid

And the local paper. Call the manager first, though, give him a chance.

i have a noose in the back of the truck, you wanna borrow it?

holy crap!! how on earth did that happen? man would i be pissed! make sure you don't have any frame damage.
Man I am still trying to figure out how they dropped it too. Every and I mean EVERY drive up lift I have ever been on has had front chocks built in. Most of them have been set up so the ramp portion becomes rear chocks as soon as it leaves the ground. This makes me wonder how many people have had their car dropped before? The ones that just left it there and came back later. Make sure that everything the shop is telling you they'll do is in writing.

Yes I agree, go to Corp management and threaten them that you WILL show the pictures to the local newspaper and the Internet if they don't take immediate action and TELL them what they're are going to do for you, DON"T ask them. That totally sucks~

Good Luck Brother

Holy sh*t, man! :shocked I feel so bad for you!! I saw the pic before I read the thread and I was like "WTF?!?!" Then, after I read it, my heart sank. What a beautiful truck to have those bastards screw it up like that!:banghead Like everyone has said so far, go for the throat. This kind of stuff is simply inexcusable. Man, I can only imagine what you're going through dude.

i would be reaching for my .357 at the point the guy said it didnt matter...and giving him some impromptu knee surgery. i would be contacting my lawyer and getting him to draw up anagreement for the repair and the expense of your truck being out of commision. new front end, and monary damages.

i've made a couple calls to lawyers but they most aren't interested in anything that doesn't involve injury without charging me just to talk to them. I got a quote from the only body shop i trust out here and I'm going to take it to them in the morning and see what they say. I know in california the law states that you can go to wherever you want and your insurace has to pay that shop, I see no reason why it should be different if this case. I'm going to take that estimate to them in the morning and if they give me any crap i'm going to ask for a corporate number. plus I'm going to ask that they pay me for a rental car for the 5 days my truck is in the shop.

If anyone has any other leagal advise please let me know. I really feal like they are giving me too much of a hassle for something they is 100% their fault.

While home boy was sitting there scratching his head wondering what the hell happened I would of grabbed the rope out of the back end of the truck, threw it around his neck, jerked him to the ground, clipped on to the truck and started having some payback! Seriously, I would talk to corporate or regional and tell them if they can't be more professional and easier to work with, not only will you let your lawyer take the situation but you will also go to newspapers. If nothing works . . . wait a while and then real early in the morning pull the fawking bay doors off with your truck and back the son of b*tch up in to their computers . . . they will pay one way or another. It would be a real b*tch if they didn't have any computers for work, let alone to make up receipts.

The way Pep Boys works you have to give the store manager a chance to make it right. If the manager does offer a suitable option, you proceed to the DM, then to corporate, but they already know. The bonehead that launched is required to go for a drug screen right away, make sure you ask if he did. The more peristent you are, the better the outcome will be for you. Don't be an asshole, just be persistent. Be sure to call 1-800- PEP-BOYS too. To add insule to injury it will take a chunk of the managers bonus, that includes the store manager, service manager, and their salaried assistants.


DO NOT THREATEN VIOLENCE OR EVEN JOKE ABOUT IT!!!!!!

Wow...just imagine if you drove a small car and they dropped it that far! Definately hit them where it hurts man, right in the wallet. You should be able to get a decent amount of money out of this whole thing(I wish a shop would drop my truck). If they dropped it and apologized and said right away that they would pay for your damages that would be one case, but after what they have said to you I would get as much as I could out of them. How much did your first estimate come out to?

DO NOT THREATEN VIOLENCE OR EVEN JOKE ABOUT IT!!!!!!

Right, just do it and worry about the consequences later. That way, it's just a brash, reactionary act of vengeance. Then you can plead temporary insanity in court. :thumbup

You are being one cool cucumber about all this, I'll give you that much. Keep at it, man!

How much did your first estimate come out to?

$2100 roughly

the funniest part is how much the all white grill costs (about 450) compared to the chrome (about 100) at the body shop

What we got here, is ... failure to communicate. Some men you just can't reach. So you get what we had here last week. Which is the way he wants it. Well, he gets it. I don't like it anymore than you men.

Say that to them and then get your truck FULLY painted since there is no way they can perfectly match the paint.

Does that include the new radius arms for your bent ones?

This sucks. I hate seeing crap like this time and time again, but this one takes the cake.

Don't forget to get the "diminished value" of your truck, too. Unfortunately, since your truck will now have to have body work, it worth less than a truck that has never had such body work.

Sounds like they were skipping some safety steps in order to get the truck done before quitting time. God forbid they stay a minute after closing to finish a job properly...

white is alittle harder to blend because for every 1 shade of blue there is about 14 shades of white. I have over 4 color decks of white. I'd tell them they need to repaint the whole truck. or if they wont spring for it, when they get it done, look over it for ANY color variances. if 1 panel doesnt look just right make them do it again until nobody can tell (bring a experienced bodyman with you) and then you'll maybe get a whole paint job if they cant match it a few times. plus they gotta pay.

oh and if you get it fully painted get the removable top clear coated... if needed be pay extra for the clear coated top.. its well worth it to keep the truck nice. Because on the stock top painted surface there is no way to protect it since you can't wax it.

4th attempt to post this today...
hope this may help you;
"Unfunded purchasing cards save time, trim costs for Pep Boys
Multi-industry
Leading companies aim to minimize the time and streamline the cost of processing their accounts payable transactions, recognizing that strategic management of accounts payable directly affects cash flow. They automate where possible, using purchasing cards to consolidate all invoices into one end-of-the-month statement. This best practices approach to processing accounts payable eliminates redundant invoice-processing activities, freeing up staff to shift focus from transaction-oriented tasks to value-adding activities that advance the company's financial goals.

At The Pep Boys, the Philadelphia-based auto parts and service chain, streamlined invoice-processing takes the form of unfunded purchasing cards held by registered Pep Boys suppliers. When a Pep Boys employee needs a part that is not in stock, that employee calls a registered supplier to place an order, then secures approval from the store manager. At that point, the store manager agrees to fund the supplier's purchasing card for the amount of the part plus five cents.

The card is funded only when a Pep Boys store manager approves payment, thus minimizing disputes, capturing transaction-specific detail in real time, and vastly simplifying reconciliation. Once a supplier claims the funds authorized on a purchasing card, the card returns to its unfunded status. The system has proven so efficient for Pep Boys that it uses unfunded purchasing cards to pay for advertising, auto insurance claims, and collision repairs. Not only do purchasing cards reduce Pep Boys' costs of postage, check stock, bank fees, and labor, they also allow virtually automatic reconciliation by dollar amount and purchase number. Not to mention the rebates for prompt payment.

Sources: PricewaterhouseCoopers’ Global Best Practices® knowledge base and "There's a New Wildcard for Payables" by Richard Gamble, Treasury & Risk Management, September 2006."


"

in this pic you can clearely see he did have the wheel chocks up in the correct position. this moron must have started it in gear, or put it in drive or something and then let of the clutch or brake (i dunno if your truck is auto or manual), but still, it is not easy to idle over those chocks when they're flipped up. i use an old alignment rack at work, and idle conversion vans, 2500 and 3500 (single wheel) work vans, and big-ass pickups and avalanches, and suburnbans, etc onto those chocks (flipped forward like that) all day, everyday,and have NEVER had one even get close to going over it.

http://www.supermotors.net/getfile/448280/fullsize/pep-boys1.jpg

don't get me wrong, i've never tried to drive over them, but idling over them is impossible i believe, you can have a truck idling in gear against them all day long and it'll never move.

somebody was smokin' reefer on the job that day.

http://www.supermotors.net/getfile/448287/fullsize/pep-boys8.jpg



This pic really says it all. The only thing that possibly could have been more descriptive of their frame of mind would have been if he actually had his thumb stuck up his ass.

Anyway, my advise to you would be to not make idle threats. Yes, atempt to work things out locally, but when that starts to prove unfruitful, as it seems to be now, don't hesitate to move on up their food chain. If you say you're going to get a lawyer, don't be suprised if they call your bluff. They know it's a semi-big deal for a regular guy to hire a lawyer, they have them on staff.

As for their demands, three estimates? Bullshit. If they want three estimates, they can have three shops come to your house or place of business and get them themselves. They're definitely paying for a rental car. They're definitely paying for new radius arms. When you talk to the body shop be very up front with them. Tell them straight out that you are a f'ing prick, that you know white is the hardest color there is to match, and if it isn't perfect they're going to be redoing it again and again until it is. Get them in the frame of mind that a full paint job may be the way to go. Under no circumstances should you let Pep Boys pic the body shop, that will bite you in the ass for sure.

ever find anything out?
justin

That picture is priceless.

That picture is priceless.

I think we need a caption contest...

I think we need a caption contest...

Look at the ttb travel!

any update on this?

"Dude, where's my 'puter?"

"I didn't mean to call it a blazer"

:shocked (Speechless)

"I thought it was a Bronco II."

"¿No Hablo Inglés?"

Man, that just sucks!!! I hope you get them to pay for fixxing everything. It's still going to take a bite out of your normal schedule, including the offroad time you should now be enjoying.

I would also do what you're doing for now, posting this on the internet and telling every single person in the world about how bad you're being treated by PEp Boys. There's no excuse for treating a customer like that, but some shops will have an A-hole manager and employees. Make'em pay through the nose for their mistake.

Caption: What was that guy smokin'?"

"¿No Hablo Inglés?"

he wins.

:stupid

:chili: SWEET!!! I win :chili: ;)

~AC

On a related note:

http://www.directionzero.com/2006/lotus-elise-dropped-from-lift/

:shocked :shocked :shocked

NOT THE LOTUS!!

im just wondering how he pulled that off

Update?

Did they fix your bronco?

If it was me, I would have refused the three estimates and said, "I am dropping it off at the ford dealer and picking up a rental car. You will be responsible for all the damages and rental car fees" It is your right.

You are not out of line to ask for compensation for time off work to get "estimates", after all, you are doing them a favor. But it is up to you and only you as to who does the work on your car. They have 0 say in the matter.

to hell with that....

Dude, you gotta give us an update. You can't tell a story like that then have no follow-up!

Fun video while we're waiting for an update. Don't take your car to "We'll drop your car in the pit in a Jiffy" Lube...

http://s76.photobucket.com/albums/j29/JGH_Photos/?action=view&current=LubeOil.flv

i got them to settle on 2 quotes haven't had time to get a second yet
I 'll let you all know when i have more info

Are they paying for your time, as well?

update?

that sucks man...those pepboys guys are horrible. my buddy has something similar happen to his 91 silver anniv. bronco. he was gettin his dual exhaust put on at a local well known muffler shop..they put it on the drive on lift and when it got all the way up..the cable snaped and sent the truck into the rack messin it up pretty bad..it stoped 3-4 inches from a CHERRY old stingray vette gettin new pipes installed. gas tank riped open on the truck spilling a full tank everywhere, door and fender were crushed in a bit and the a piller was messed up cuz it was layin against the post. he got a free exhaust, new gast tank, all the body work and full paint job out of it, plus a grand in cash for aggervation...all from the shop. i hope you luck out like this.
http://i10.photobucket.com/albums/a132/blueovalbronco/Mytruck5.jpg
http://i10.photobucket.com/albums/a132/blueovalbronco/MyTruck.jpg
after work was done
http://i10.photobucket.com/albums/a132/blueovalbronco/PHTO0019.jpg

Let this be a warning to all. Never take you truck car bike to a pep boys
not even for a oil change or flat repair. I worked for them for 6 years. Let me tell you all things like this happens all the time.

i finally got around to getting 2 estimates the first was for a little over 2100 and the second estimate i had to pay 25 bucks for but it was for almost 2700. I turned them into the new manager and he said they would have a check for me in about 3 weeks. hopefully it is for at least the lower estimate so I can be done with this and fix my truck.
hopefully i can take this check and fix as much as i can myself with upgrades and use the rest for the body shop to paint

Now Im just a business law major/student, but I only have a semester to go so bear with me.

Your five factors (four depending on what courts do, sometimes they lump two factors together) for a negligence case are:

1. Duty of Care
2. Breach of that Duty
3. Factual Cause - pep boys conduct caused the injury
4. Forseeable harm - it could be foreseen that pep boys conduct could result in the accident/injury
5. Injury - damage to car

I think you can argue all of these factors are present and that a court might agree. Injuries might include your time spent fixing the problem, as well as a rental car (unless you have another vehicle), and any other expenses.

Once you sign the check that they give you and deposit it I believe (again student) that you give up any legal claim for more money against them (settled). So before you do that I would recommend that you contact a lawyer and be justly compensated.

If Pep Boys gives you any trouble tell them the truth, that they likely meet the five factors for negligence. Words like "duty of care" "Forseeble Harm" and "Factual Cause" grease wheels and move mountains. Dont let those guys push you around.

The lift kit looks awesome, atleast on tire is on the ground. Talk about urban wheeling!

finally got paid $2118.16

well thats awesome that Pep Boys stepped up and finally got you your money, even if it was for the lower of the two estimates. That truly sucks you had to go through all of that though.

sweet!:thumbup :thumbup :rockon

good ending to this story. glad you made out.

good for you man

ive actually told good year, you guys f it up more than it is, you'll be looking for a new job and payin for the damage.

they f'd up a wheel after me sayin dont use an impact wrench on it, well they did, scratched the fudge outta the wheel on a show car. boy were they pissed when i complained to the corprate offices, and esp when they found out the wheel was a custom widened wheel worth about 2k a pop.

stay away from the chains

Unless you got paid for YOUR time, a rental, vehicle repairs and some personal compensation you LOST money. I don't mean to be rude but DON'T let them off the hook so easily.

atleast he got some money, veichals dont matter nothing drive them till you cant on more thro it away and buy a new one, all you NEED is Jesus.

atleast he got some money, veichals dont matter nothing drive them till you cant on more thro it away and buy a new one, all you NEED is Jesus.

WHAT!? If nothing matters feel free to send me all your worldly posessions since all you NEED is the J man.

Last time I checked I NEEDED food, water, and shelter. Hold on. I'll be right back....I'm going to go check again. Yep...still need 'em.

All the drinkbrew NEEDS is to be legally and monetarily in the EXACT same position he was in before he made the choice of walking into Pep Boy's building. I fail to see what your incoherent babbling about religion adds to this thread.

think what you want i aint forcing nothing, but just read your post again and tell me what yours had anything to do with this thread. you dont like jesus thats your problem sucks to see your going to hell i dont see why people cant just love him, didnt he die for us. if ur gunna tell me to f off whatever im 13 years old and aint smoking dope and aint gunna like most 13 year olds try, i think i got it pretty good.

Did you ever get the alignment done.

Kinda like the story above my g-pa was restoring a 1970 grand coupe convert.. when the idiot he had working on patching the firewall caught the car on fire and toasted the whole car, well he wanted his pay for the month and my grandpa made me drive the guy home cause he was using a co truck and he sued my pops for 7 or 8 Grand but lost do to negligence so don't be afraid to get a lawyer the guy had to pay my pops 32,000 for his loss on the show car!

think what you want i aint forcing nothing, but just read your post again and tell me what yours had anything to do with this thread. you dont like jesus thats your problem sucks to see your going to hell i dont see why people cant just love him, didnt he die for us. if ur gunna tell me to f off whatever im 13 years old and aint smoking dope and aint gunna like most 13 year olds try, i think i got it pretty good.

:banghead
My IQ fell 3 points freading this. I'll go PM from here regarding "mudder89" and his infinite wisdom and thrilling posts.

Good luck getting your truck right drinkbrew. Do not let them off without truly taking care of everything that needs to be taken care of. ANYONE can make a bad mistake...it's how they correct it that counts.

Glad you got your money, your truck looks sweet, good job.

think what you want i aint forcing nothing, but just read your post again and tell me what yours had anything to do with this thread. you dont like jesus thats your problem sucks to see your going to hell i dont see why people cant just love him, didnt he die for us. if ur gunna tell me to f off whatever im 13 years old and aint smoking dope and aint gunna like most 13 year olds try, i think i got it pretty good.

Somebody has brainwashed you bad. You need more than Jesus little guy, a lot more. Someday you will be in a tough spot, with no way out, and you will look for Jesus instead of taking care of the problem, and you will screwed.

Well this one is going a bit off subject.... Glad you got somewhere with pepboys. I gotta say I hardly buy from them, they never have what I need. If they do the zone or napa have a better price. And I certainly would never let them work on a vehicle. My wife had to get a battery one day, they told her they need a special tool and there would be a 35 dollar service fee to install it (btw she only went there cuz it was close). So I drove from a county away to do a "training inservice"... with an adjustable wrench. Using many expletives the whole time. Too stupid, crooked, downright incompetent for my blood or money. Also had a tech at the local store take some dudes '89 5.0 GT for a little joyride outback and flip it into a canal. Many people no longer worked there after that. PepBoys sucks.

Note to self:
When needing free repairs, find the stupidest idiots to do them.

So did you get your alignment? What the hell were they doing starting your truck in gear while it was on the lift?

Too bad they didnt spill hot coffee in your lap. That might of been worth millions.

Cody

all they will do is fix your truck. the lady that got a million from mcdonald. actully got a settlement of about $1,000. after paying everything that is what she got. how do i know? i work for them(mcdonalds), and they sent out a document. if they will fix your truck, and give you money. that would be cool. also i am not the person to make a buck off someones mistake. how many stupid things have you done, and said my falt? good luck on your truck.
jamie