Some assembly required!
Join Date: Aug 2004
Location: Locust, NC
Bronco Info: 90 EB, 351W, E40D, D60 SAS, 10.25 rear, ARB's front & back, indellible Cheerwine stain in carpet
Well, since you asked...NTB cross threaded a lug nut onto one of my rear wheels. Of course I found it when I was trying to change a flat and couldn't get the wheel off. Hours later I'm yelling at them for f'ing my $hit up and they eventually agree to replace the ruined stud for free. Two day later I'm driving and start to hear a terrible sound out of that same brake drum. Somehow the morons changed out the wheel stud, but then left it inside of the brake drum. It took a couple of days for it to work it's way to the bottom of the brake drum, where it lodged itself between the pads and started turning a deep groove in the drum, kind of like a lathe from hell. The store manager refused to replace the drum, he wanted to turn it. I had to yell at the district manager before they agreed to pay to have my brakes fixed. I say pay to have them fixed because there was no way in hell I was going to allow them to do the work. Needless to say I'll never do business with them again, and would encourage all of you to stay away too. Don't forget, NTB is owned by Sears, who has a long and sad history of automotive service. I agree with you whole heartedly Gacknar, they suck.