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Some assembly required!
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5,402 Posts
Well, since you asked...NTB cross threaded a lug nut onto one of my rear wheels. Of course I found it when I was trying to change a flat and couldn't get the wheel off. Hours later I'm yelling at them for f'ing my $hit up and they eventually agree to replace the ruined stud for free. Two day later I'm driving and start to hear a terrible sound out of that same brake drum. Somehow the morons changed out the wheel stud, but then left it inside of the brake drum. It took a couple of days for it to work it's way to the bottom of the brake drum, where it lodged itself between the pads and started turning a deep groove in the drum, kind of like a lathe from hell. The store manager refused to replace the drum, he wanted to turn it. I had to yell at the district manager before they agreed to pay to have my brakes fixed. I say pay to have them fixed because there was no way in hell I was going to allow them to do the work. Needless to say I'll never do business with them again, and would encourage all of you to stay away too. Don't forget, NTB is owned by Sears, who has a long and sad history of automotive service. I agree with you whole heartedly Gacknar, they suck.
 

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The Anti Yam!
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22,674 Posts
Discussion Starter #4
Dave's Bronc 90 said:
Don't forget, NTB is owned by Sears, who has a long and sad history of automotive service. I agree with you whole heartedly Gacknar, they suck.
Actualy Sears (Parts america) sold them recently.

And they got even worse.
 

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The Anti Yam!
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22,674 Posts
Discussion Starter #5
I will tell my story in stages.

In 1996, I once had to teach on of there techs what a camber bushing was.

He couldn't figure out why the Bronco's camber was off, or how to fix it.

It was stock then.
 

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The Anti Yam!
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22,674 Posts
Discussion Starter #12
In 1999, they told me they couldnt alighn the Bronco becouse it neded new radiouse arm bushings. They where new energy suspension units I put in that morning. The tech got really upset when I explained that to them. He then claimed somone else who was off duty started the alighnment, left, and told him it couldn't be alighned.
 

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The Anti Yam!
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22,674 Posts
Discussion Starter #14 (Edited)
In 2000 my mom calls me at work panicked.

It seems that she jus bought tires from NTB.

She made it 3 blocks, and the back drivers side wheel falls off the thunderbird.
They towed it back to the shop

I show up and the tech who mounted the tires gets in my face wanting to know who I am and why i care that he tire fell off.

I told them i was her son.
they ended up puting the T-bird in the shop to fix the bent up fender and got us a new rental car for ouwr truble.

But never once did anyone actualy appologize.
 

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Ex Navy Nuke
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5,420 Posts
Gacknar said:
In 2000 my mom calls me at work panicked.

It seems that she jus bought tires from NTB.

She made it 3 blocks, and the back drivers side wheel falls off the thunderbird.
They towed it back to the shop

I show up and the tech who mounted the tires gets in my face wanting to know who I am and why i care that he tire fell off.

They ended up puttind the T-bird in the shop to fix the bent up fender and got us a new rental car for ouwr truble.

But never once did anyone actualy appologize.

He definitely needed an ass beatin.
 

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The Anti Yam!
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22,674 Posts
Discussion Starter #16
In in 2003, they tried to alighn the Bronco after the lift. The gentleman who did it tore the leather off the steering wheel trying to turn the wheel wile the truck was off on the alighnment rack. He said it was like that when he started. :bs

And he still didn't get the alighnment right.
 

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Engineer
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13,163 Posts
Last summer I emptied the waist oil out of my 55 gallon drum in my garage. It was damned near full after a couple years. Took several weeks to get enough containers, I borrowed probably 6-5 gallon containers from my neighbors restaurant and collected milk jugs from friends. Then my dad and I completely emptied the 55 gallon drum and loaded all the containers in the back of the Bronco. We drove around town to jiffy lube and such giving them each a couple gallons because they all had a limit. Well after 3 or 4 stops we found NTB. I went inside and said do you take waist oil and the guy was like yeah set it around the corner by the back door. Well you know nobody followed us out there so we unloaded the 6-5 gallon buckets and probably 10-12 1 gallon milk jugs and lined them up by the door. I'd tend to guess somebody shit their pants when they found that.
 

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Registered
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3,540 Posts
ToddACimer said:
Last summer I emptied the waist oil out of my 55 gallon drum in my garage. It was damned near full after a couple years. Took several weeks to get enough containers, I borrowed probably 6-5 gallon containers from my neighbors restaurant and collected milk jugs from friends. Then my dad and I completely emptied the 55 gallon drum and loaded all the containers in the back of the Bronco. We drove around town to jiffy lube and such giving them each a couple gallons because they all had a limit. Well after 3 or 4 stops we found NTB. I went inside and said do you take waist oil and the guy was like yeah set it around the corner by the back door. Well you know nobody followed us out there so we unloaded the 6-5 gallon buckets and probably 10-12 1 gallon milk jugs and lined them up by the door. I'd tend to guess somebody shit their pants when they found that.
Nice.:thumbup
 

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The Anti Yam!
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22,674 Posts
Discussion Starter #20
In 2003 my budy went there to have his tranny flushed.
We dropped the car off at 9:00am.
We called them at 12:00, they hadn’t gotten to it yet, but they would have it done by noon.
We called them at 3:00pm, they still hadn’t gotten to it but it would be done by 6:00pm.
We showed up at 6:00pm, the car hadn’t even been pulled in yet. They told us there power had been out all day.


They have network based phones, no power = no phones.


Thy lied
 
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